Clairy’s professional journey spans over 20 years in financial services, strategy, and transformation. Currently, she serves as the Group Head of Insights in Zurich Insurance, where she drives customer-centric transformation by leveraging customer understanding to deliver impactful programs that enhance customer loyalty and deliver business results.
Clairy has a trajectory of leading strategic and transformational change. She spearheaded the transformation of the retail bank of Eurobank from a product-focused to a customer-segment-focused organization, including redefining customer experiences and redesigning sales & distribution with physical and virtual teams. As a director in the Strategy team of the bank, she led high-impact initiatives such as mergers and acquisitions, strategic planning, and launching new entities, while working closely with rating agencies and regulators to secure the bank’s strategic positioning.
Her career also includes valuable experience at McKinsey, where she advised C-suite executives on critical priorities, from refining value propositions to driving business growth through actionable strategies. She worked for Heineken and Shell in The Netherlands at the beginning of her career.
Her international experience—across Switzerland, the Netherlands, Italy, and Greece, as well as her global responsibilities—has shaped her leadership approach, emphasizing adaptability and collaboration across diverse teams to ultimately achieve results.
Clairy holds an MBA and an MSc in Chemical Engineering and Digitalization certifications from IMD. She is a fellow of the Marketing Academy and an alumnus of the Boardroom, Zurich.